Ingenium: Co-Creation of a Practical, People-First Approach to AI Adoption

Ingenium BV is an engineering firm that focuses on sustainability and energy efficiency. They optimize energy processes to make companies more sustainable and profitable. Ingenium offers services such as engineering and consultancy, with a strong emphasis on long-term relationships and quality. They work with multidisciplinary teams and have broad expertise in various sectors, including construction projects and fossil-free heat solutions

Business Challenge

Ingenium faced three key challenges in their AI transformation journey:

• Need to demystify AI concepts for team members across different departments

• Desire to build practical, scalable AI solutions for internal operations

• Challenge of maintaining knowledge consistency across the organization

"Where I see potential for AI use at Ingenium is primarily in being able to work with the large amount of data we have from all past projects. If we could bundle those to, for example, quickly fine-tune specifications or bills of quantities, we could make huge time savings," says Jan De Smet, CEO of Ingenium.

Wonka's Solution

Wonka delivered a two-pronged approach:

• An intensive four-day Start AI Track program focused on practical AI implementation, like sentiment analysis, AI-driven up selling or AI-powered tender analysis.

• Hands-on chatbot development training using Azure AI Studio, enabling teams to create tools for internal documentation and onboarding

Results

The implementation has transformed Ingenium's approach to AI integration, bringing practical benefits across the organization. Through the hands-on training and collaborative workshops, teams gained the confidence and skills to identify and implement AI solutions in their daily operations. The custom chatbot development project has improved information accessibility and standardized the onboarding process, while the Start AI Track program has established a foundation for organisation-wide AI implementation.

“For us within Ingenium, it's important to know exactly what we can use AI for. That's why it's crucial that we involve everyone and look at what AI can mean for a company like Ingenium,"

- reflects Jan De Smet.

Looking ahead, this successful collaboration has created stronger in-house capabilities and practical use cases ready for scaling, with an AI strategy shaped by the people who use it every day.

Conclusion

The collaboration between Ingenium and Wonka AI demonstrates how AI-powered sentiment analysis can transform client relationships in professional services. By turning communication data into actionable insights, Ingenium has strengthened its position as a client-centric organization while driving business growth.

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