Support teams today spend an overwhelming amount of time sifting through and replying to repetitive emails – order status updates, basic troubleshooting, meeting planification. The result? Backlogs, delays in more sensitive cases, and inconsistent responses that disrupt customer trust.
Even for more complex messages, too much time is wasted on formatting, structuring, and rewriting. Valuable energy goes into redaction instead of resolution.
As inboxes grow, prioritizing becomes guesswork – teams struggle to know which emails demand human attention versus those that could be handled faster and more consistently.
Our AI-powered email intelligence engine transforms the way support teams handle incoming messages. It is fully integrated to your current email system.
Every incoming email is automatically classified by topic, complexity and action required (answering, planning a meeting, creating a task in to-do, …). This allows teams to instantly spot sensitive messages and prioritize responses where human judgment matters most.
For simpler or recurring requests, the AI suggests a complete draft reply based on:
For longer or more nuanced requests, the system provides a structured outline and key response elements, saving valuable time on redaction and formatting.
Agents can regenerate drafts based on internal notes, review suggestions, and make quick edits — rather than writing from scratch. The result is a faster, more consistent support workflow without sacrificing control.
Proactive Distribution & Smart Email Actions
Scheduled Report Sending: Plan monthly, quarterly, or post-event reports to be automatically finalized and sent to the right stakeholders
Follow-Up Suggestions: Detects unanswered report-related emails and suggests follow-ups — reducing lost opportunities and improving accountability
Automatic Replies for Missing Info: Detects when reports are blocked by missing attachments, unclear client inputs, or incomplete data, and sends polite automated requests for the missing details
Teams using our system report get:
✓ Up to 70% faster response times for simple queries
✓ Consistent tone and message structure across all emails
✓ Time savings on long emails by offloading formatting and structuring
✓ Smarter triage, with sensitive emails flagged early for human validation
✓ Happier customers, thanks to quicker replies and clear, coherent messages
The result: less inbox fatigue, more meaningful work, and a support experience that scales without compromising quality.
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